Apologies for neglating my duties over the last few days (both on this blog and responding to emails). We were able to move into the new walls last Friday, but it took until this morning for Comcast to finally get its act together and reconfigure our internet.
It only took 3 appointments for them to actually get here.
The worst part is that there is no one to complain to, because the poor faceless customer service agents are not personally responsible for any of it- they just happen to have horrible jobs. Me yelling at them doesn’t help me or them.
But, all that is in the past. It’s all good now.
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I apologize for the experience. I am glad it is now resolved.
I would like to learn more about your experience. If it is okay with you, may I know the phone number linked to the account? This information will help us to better understand your experience.
Best Regards,
Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com
Wow. Comcast now monitors social networking sites; this response was within a few minutes of posting.
Impressive customer service. I salute the use of Web 2.0.
Though consistency when it counts would be a bit more welcome.